Shipping & Delivery Policy

Catro (Innover Infotech) · Effective 2026-10-27

Catro delivers freshly cooked food from local restaurants to your door. We do not ship parcels or courier goods, there is no dine-in or pickup, and every order is carried by a Catro delivery partner straight from the restaurant to you.

1. Where we deliver

• We deliver in Latur, India. We do not deliver outside India.
• Each restaurant delivers within its own area around its kitchen. Before you pay, checkout checks that the restaurant reaches your address; an order it cannot reach cannot be placed, so you are never charged for one.
• Your address is picked on a map, so the delivery partner is guided to the right door.

2. What delivery costs

The delivery fee depends on the road distance from the restaurant to your address: ₹25 for the first 5 km, then ₹10 for each km after that, rounded up to the rupee, and never more than ₹100.

• Free delivery when the food in your order adds up to ₹250 or more.
• A platform fee of ₹10 is added to each order.
• At very busy times a small busy-hours charge may apply. A tip for your delivery partner is optional.
• GST of 18% is added to the delivery fee.
• GST of 18% is added to the platform fee.
• GST of 18% is added to the busy-hours charge.
• Every charge is a separate line in your bill, shown before you pay. What the bill shows is what you are charged.

3. How long it takes

• Each restaurant shows an estimated delivery time. It is an estimate — traffic, weather and how busy the kitchen is can move it.
• Once the restaurant accepts, you can follow your order live on its order screen in the app or on this website: cooking, picked up, on the way.
• Deliver later: you can book a 30-minute delivery slot up to 2 days ahead. We send the order to the restaurant in time to cook it fresh for your slot.

4. At your door

• Your order screen shows a delivery code. The delivery partner asks for it before handing the food over — it proves the food reached the right person, so share it only at the door.
• Somebody must be reachable at the address and on the phone number on the order. If nobody comes to the door, the delivery partner must wait at least 5 minutes at your address before the order can be marked undeliverable.
• If an order cannot be delivered, you are refunded in full — see the Cancellation & Refund Policy.

5. Contact

Questions about a delivery go to support@acatro.innovertech.com, or see every way to reach us on the Contact page.

See also the Terms of Service and the Cancellation & Refund Policy.